Remote Connect
Remote Support
Securely connect with a Small-Tech technician for live remote assistance.
Make sure you are talking to a Small-Tech representative.
Do not allow anyone remote access to your system unless you contacted Small-Tech for support.
Choose your device
Download Remote Support
Select the device you are using. Once the support app opens, give your Small-Tech technician the displayed 9-digit code.
What happens next
Three Simple Steps
Keep the support window open while you are speaking with your Small-Tech technician.
01
Download or open the app
Choose your device above. On Windows or Mac, check your Downloads folder after the download finishes.
02
Run Splashtop SOS
Open the downloaded support application. Windows users may see SplashtopSOS.exe.
03
Give us the 9-digit code
Read the code shown in the app to the Small-Tech technician you are already speaking with.
Need help?
Call Small-Tech
Staffed support is available Monday–Friday, 7:00 AM–6:00 PM. After-hours support is always available.